At Marley Spoon, we believe in making cooking simple, joyful, and accessible for everyone. Our meal kits brighten dinnertimes across the country, powered by a community of passionate and dedicated people. Now, we’re seeking an enthusiastic, problem-solving Customer Care Expert – English Speaking to join our growing Night Shift team.

Customer Experience & Support – Night Shift (English-Speaking)

As a Customer Care Expert, you’ll be the friendly voice our customers trust when they need support. You’ll handle questions, resolve issues, and share product knowledge—all while contributing to an outstanding customer journey. We’re looking for a positive, attentive communicator who enjoys solving problems and thrives in a dynamic environment.

Key Responsibilities – Night Shift Customer Service Representative

• Provide high-quality, empathetic support to Marley Spoon customers via phone, email, and chat—in English, during overnight hours.
• Listen to customer needs, resolve concerns, and deliver solutions quickly and efficiently.
• Guide customers through our products, services, and policies with accurate and up-to-date information.
• Document interactions and escalate issues using our customer care systems.
• Collaborate with teammates and leaders to flag trends, share feedback, and improve the overall customer experience.
• Represent Marley Spoon values, maintaining professionalism and courtesy across every touchpoint.

About You – English-Speaking Night Support Specialist

• Fluency in English (written and spoken)—additional languages are a plus.
• Comfortable working night shifts, with flexible availability (including weekends and public holidays as needed).
• Customer-focused attitude—proactive, patient, and ready to help.
• Strong communication and interpersonal skills; you build trust and calm in every conversation.
• A problem-solver with resilience and a drive for continuous improvement.
• Experience in customer service, hospitality, call center, or similar support roles preferred, but not required—we’ll provide full training.
• Tech-savvy and able to navigate CRM tools and communication platforms.
• Reliability—you’re punctual, dependable, and committed to your team’s success.

Why Join Marley Spoon’s Night Shift Team?

• Be a vital part of a mission-driven company, helping thousands enjoy stress-free, tasty meals every night.
• Comprehensive training program for all new team members.
• Competitive pay for overnight work, plus performance incentives.
• Access to exclusive discounts on Marley Spoon meal kits.
• Inclusive, supportive workplace—diversity and teamwork are at our core.
• Opportunities for professional growth and mobility within the company.
• Employee assistance program and well-being support.

Benefits

We care about building a workplace that supports both growth and balance. Here’s what we offer:

- Hybrid flexibility: Remote + in-office collaboration in Lisbon
- Paid time off: 22 vacation days + 2 extra per year of tenure (up to 6)
- Learning support: 5 paid training days per year
- Private health insurance: Provided by Allianz
- Meal allowance: €7.62 per worked day
- Wellbeing: 24/7 confidential employee assistance program